Enterprise Business Communications

Communication Manager Software
Avaya Communication Manager™ software, evolved from DEFINITY® software, delivers no compromise Enterprise Class IP Solutions. With Avaya MultiVantage, your business can benefit from the advanced capabilities of IP telephony, which offers dozens of new applications that can be distributed to the network edge of your enterprise.

Avaya Communication Manager software runs on open platforms and standards-based commercial operating systems. This flexible, feature-rich software opens new opportunities for you to eliminate inefficiency and reliably integrate rich voice features and functions-proven in Avaya DEFINITY Enterprise Communications Servers-into your Internet Protocol (IP) wide area and local area networks. Now you can purchase component solutions and create custom, converged enterprise networks that deliver all the flexibility and every capability your business needs, yet at a lower cost.

If you're already an Avaya DEFINITY server customer, you can leverage your existing investment in DEFINITY technology to speed your migration toward a fully converged IP network. Avaya Communication Manager software offers field-proven, rock-solid IP technology from a world leader.

Avaya VisAbility™ Management Suite
Avaya VisAbility™ Management Suite provides a comprehensive set of tools that make it easier for you to manage your complex network infrastructure-including both voice and data communications-through a common Web-based user interface, so you can improve network uptime, increase staff productivity and reduce your operating costs.

We created Avaya VisAbility Management Suite specifically to help you manage a complex networked infrastructure made up of both voice and data communication elements, while increasing productivity and lowering operating costs. The Avaya VisAbility Management Suite standards-based software applications form a comprehensive, integrated network and system management solution for your converged voice and data environment.

The Avaya VisAbility Management Suite helps you solve business problems and help lower operational costs by:

• Providing the tools you need to keep systems and networks optimized, so you can keep your business moving.
• Reducing costs with a management suite that's scalable and interoperable, so your investments are protected.
• Increasing your productivity with an integrated management system that gives information technology managers a consistent experience across the network.

Avaya VisAbility Management Suite provides you a complete set of tools and an applications platform all accessible through a common Web-based user interface, for System and Network Management.

• System Management - The Avaya VisAbility Management Suite enables you to administer business site moves, adds and changes; configure distributed networks and campus environments; and manage performance in converged networks.
• Network Management - Avaya VisAbility Management Suite simplifies the complex task of managing enterprise switched networks. It provides network-wide management of Avaya's multiservice networking switches; policy management to help you create business-driven networks that stipulate which type of traffic or group of users has priority; and a new voice over Internet protocol (VoIP) monitoring manager application that gives you the ability to monitor your VoIP network quality.
• Application Platform - Business applications can take advantage of Avaya? Directory Enabled Management to deliver powerful solutions.

Unified Communication Center
Extend the Capabilities of Your Network
Unified Communication Center lets you turn your users' mailboxes into a communication center, extending the capabilities of your network?including your Octel®, Intuity™ AUDIX® and Microsoft® Exchange servers-for your key mobile and remote workers.

The Avaya Unified Communication Center means leveraging the power of your network applications to help build a workplace that lets your people improve the quality of their decisions, respond faster and more effectively to customers and partners, accomplish more in less time, and drive differentiation for your brand.

Access Seamlessly Through the Mode and Device of Their Choice
With Avaya Unified Communication Center, your mobile professionals can stay connected to customers, associates and partners via speech commands, wireless devices, and web browser. They can get to their most important information and communications functions through their phones, PDAs, desktop PC, or laptop — choosing the device that is most suitable at that time. Seamless and secure access to your network applications can speed response times to customer requests, allow more time to pursue new sales leads, and help give your company a competitive edge.

Integrate for Simplicity and Effectiveness
Calling. Conferencing. Messaging. Scheduling. Directories. See them all come together seamlessly and securely with the Avaya Unified Communication Center. By bringing together these critical information sources and providing the ability to act on that information in a single, seamless session, mobile professionals can make the most of their time.

Strategic Deployment of Unified Communication Solutions
Strategically deploy Unified Communication solutions to the people who have the greatest impact on your business: executives and managers, sales people, professional specialists, and anyone who has a high level of interaction with customers and associates. Competitive differentiation in today's customer economy is a moving target, and the award-winning* Avaya Unified Communication Center can help your key customer-facing personnel do more every day, by allowing them to be as effective when mobile as they are in the office.

*Winner "Best Network Application Software"
- Networld + Interop 2002

The Avaya Unified Communication Center delivers a common experience regardless of where your users are working, the network services they need to access or the device they want to use to access them.

Media Servers and Gateways
With a converged voice/data solution for every business need from small offices to branch locations to the largest multi-site business Avaya™ Media Servers and Gateways give you the flexible, scalable foundation you can use to economically and reliably deliver the rich telephony applications of Avaya Communication Manager? Software over your data network.

Avaya™ Media Servers and Avaya™ Media Gateways work together with Avaya Communication Manager Software and Avaya™ IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges — a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Media Servers make telephony applications an integral part of your data network infrastructure. Running Avaya's advanced, field-proven Communication Manager software, these servers, equipped with industry-standard operating systems, distribute call-handling capabilities and more than 525 telephony features across diversified multi-protocol networks. You can choose the server best suited to meet your communication needs, from a small office to a large location supporting 12,000 IP endpoints.

Avaya Media Gateways support voice and signaling traffic routed between circuit-switched and packet-switched networks. They support all of the applications and adjuncts proven in use with the Avaya DEFINITY® Enterprise Communications Servers, accommodating call center and customer relationship management applications, messaging, remote workers, remote offices and road warriors. Avaya Media Gateways work with standards-based data networks and easily connect with the Public Switched Telephone Network.

DEFINITY® ProLogix™
The compact DEFINITY ProLogix Solutions provides professional communications capabilities in a package that's sized and priced for businesses requiring 40 to 400 telephones. It delivers the quality, reliability, expandability and service support of much larger DEFINITY servers. And, it can cover a single office, a satellite office within a larger business or branch locations around the world. Multiple locations can operate as a single system through networking. The DEFINITY ProLogix also supports convergent technologies to connect offices and shares capabilities via a virtual enterprise network. This reduces costs by combining voice and data traffic over the same network.

DEFINITY® Business Communications System (BCS)
The system designed for high growth businesses, DEFINITY BCS provides cost-effective communications capabilities for 40 telephones with the ability to grow to 25,000. DEFINITY BCS gives customers the same qualities DEFINITY systems are known for - reliability, expandability and security - along with applications such as wireless, call center functionality and messaging. All this at a cost-effective price.

DEFINITY® Enterprise Communications Server (ECS)
Much more than a "PBX," DEFINITY ECS processes, switches, transports and stores multimedia communications. It delivers features and control to all elements in your network. The flexible networking capabilities of DEFINITY ECS allow you to integrate voice and data communications in the way that best suits your business with no compromise in quality or reliability. DEFINITY ECS applications, such as telephony options, customer relationship management, mobility services and multimedia messaging, enhance customer relationships and improve employee productivity. DEFINITY ECS is ideal for large organizations of 200 or more employees. It can be sized to provide the capacity you need today, and scaled to continue supporting your needs as your business grows and changes.

The DEFINITY® ECS Call Center
The DEFINITY ECS Call Center provides a powerful total solution for your customers' sales and service needs. Building on the performance and flexibility of the DEFINITY ECS, you can select from a powerful assortment of features and capabilities specially designed to enhance call center operations. Advanced features, such as our patented Expected Wait Time and sophisticated routing algorithms, make sure your customers reach the appropriate destination and the agent best qualified to handle their call.

Wireless Solutions
The Avaya Technologies family of wireless business systems let mobile employees stay connected and remain productive wherever their work takes them.

Enterprise Voice Messaging Systems
Avaya Communication enterprise messaging systems improve business performance by increasing productivity and reducing costs. Voice messaging technology enables communicating on "your time," not necessarily in "real time." With messaging, "right place, right time, right device" communication is possible. People can send and receive messages quickly and effectively, when and how they want, from any phone or PC.

Telephones & Accessories
We offer Avaya telephones and a complete selection of accessories for all the communications systems we provide. These are the high quality, full-featured phones that deliver legendary Avaya value and performance.