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Convergence Solutions
Avaya™ Converged Voice and Data Networking
Solutions enable businesses to better serve their customers
How well a company converges its communication networks will determine
how far it can go in the new customer economy. A converged network
opens the door to lower communication costs, simpler network management
and most important business-enhancing applications to better serve
customers while creating more responsive, productive organizations.
In the future, all communications networks will be converged networks.
In today's customer economy, the ground rules for competition are being transformed.
Convergence opens the way to the applications and network intelligence that
businesses need to create more responsive, productive, customer-focused organizations.
Convergence bottom line business benefits Through convergence, a company can
reinvent both its communications networks and its entire enterprise. A converged
network supports vital, business-building applications from IP Telephony to
collaborative videoconferencing to CRM that make businesses more efficient,
effective and responsive to their customers. These businesses find that the
benefits of convergence go directly to the bottom line: Converged solutions
make everyone more productive by making it simpler to use applications and share
information. Transaction costs in customer contact centers are lowered, agents
are more productive, and customers are more loyal. Having one network to manage
means bandwidth is used as efficiently as possible and enables other cost savings
and efficiencies savings in staff, maintenance, toll bypass, adds, moves and
changes.
Lower network costs, improved productivity, increased customer retention, faster
time to market these are the bottom-line benefits that converged network solutions
make possible. Whether it is creating a multimedia customer contact center,
delivering employee training with video-on-demand eLearning, or laying the foundation
for the future with a converged, multiservice networking infrastructure, Avaya
has the applications and solutions that let businesses take advantage of convergence
and become players in the customer economy.
Avaya solutions for convergence equal cost savings across the enterprise At
Avaya, we know true convergence should build on existing network investments,
helping businesses to evolve to future technologies at the pace and on the path
of their choice. This is the key to minimizing the total cost of ownership over
time.
The Avaya MultiService Networking Infrastructure portfolio: Built on Avaya's
award-winning data network switches, the Avaya MultiService Networking Infrastructure
portfolio offers a host of complete network infrastructure solutions from the
desktop, to the wiring closet, to the backbone, to the WAN, to the LAN, to the
virtual private network (VPN) gateway. Avaya MultiService Networking Infrastructure
solutions meet critical needs for reliability, performance and interoperability.
Enterprise Class IP Solutions (ECLIPS): Avaya Enterprise Class IP Solutions?including
the Avaya IP600 and Avaya's comprehensive line of DEFINITY® Communications
servers break down the barriers between voice and data, circuit switched and
IP, extending existing infrastructures with solutions that combine leading-edge
convergence applications and advanced call processing. ECLIPS solutions include
easy to use telephones incorporating Internet protocol standards with traditional
phone features.
Convergence solutions just for small businesses: Much more than just telephone
systems, Avaya solutions for small and growing companies are the ideal choice
for growing businesses, providing a fully integrated, scalable solution for
voice and Internet communication that also supports a growing array of business
applications for customer care, eBusiness, employee productivity and more.
IP 600
IP Exchange Systems (IPES) family of products combine voice, fax, data and Internet
traffic over a business' existing data communications network (LANs or WAN).
IPES delivers enhanced communication capabilities and significant cost savings.
Available in two configurations, Avaya IP Exchange Systems integrate network
routers, hubs, servers and phone system features/functionality into a robust,
application-rich system.
IP Office
Ideal for small- to mid-size businesses, the scalable Avaya IP Office delivers
advanced IP-enabled communication and contact center functionality with tools
for effective management, and applications for improved productivity, efficiency,
and information flow throughout your enterprise.
Avaya IP Office is an all-in-one solution specially designed to meet the communications
challenges facing the home office, small office, and medium enterprise with
2 to 180 extensions. Built on Avaya's latest advancements in converged voice
and data technology, you can benefit from many of the advantages sophisticated
communications deliver to your business.
Avaya IP Office gives you the flexibility to choose the solution that is right
for your business. Use it as a voice solution, employing IP technology, more
traditional telephony, or a combination of both, and benefit from a comprehensive
set of telephony features. Use it as a data solution to deliver both local area
and wide area networking capability. And because it's an all-in-one solution,
you can use it as a converged solution, meeting both your voice and data requirements.
Avaya IP Office also provides networking capability so you can deploy it across
a number of locations with one central management point.
Avaya IP Office is an applications platform delivering the tools that can help
you improve customer service and satisfaction, increase productivity, and boost
your bottom line. Powerful business tools, such as customer relationship management,
are supported through a range of applications, from basic call handling to full
call center functionality, including real time and historic reporting.
Improve productivity with Avaya IP Office. Its sophisticated applications,
including integrated messaging, voice mail, and auto attendant, can help your
staff to manage calls and messages more efficiently. Support for remote working
is an integral part of the Avaya IP Office, helping to ensure that home and
mobile workers can work as effectively remotely as they can from an office location.
Avaya IP Office is easily managed through IP Office Manager, a Microsoft Windows-based
PC software application, which connects to the Avaya IP Office system using
the TCP/IP protocol.
Protect your investments with Avaya IP Office, which supports common software,
telephones, and applications, and a range of device and user capacity. Expansion
modules help you meet your changing or growing needs, while retaining the cost-effectiveness
of your original investment.
DEFINITY® ONE™ Communications System
The new DEFINITY ONE Communications System is an "all in one" solution.
DEFINITY ONE is designed and priced for the office of 20 to 40 telephones with
sophisticated application needs. It combines 1) the renowned DEFINITY Communication
Software with 2) INTUITYä AUDIXâ Multimedia Messaging with 3) Message
Manager GUI and 4) easy-to-learn, easy-to-use System Management Tools on a single
processor. The bundling of applications on the DEFINITY ONE processor eliminates
the cost and added maintenance of additional PCs, applications servers and adjuncts.
DEFINITY ONE delivers the same powerful networking, call center and wireless
applications supported by larger DEFINITY Servers. It uses the same telephones
and circuit packs as the rest of the DEFINITY family. This allows companies
to share and re-use telephone inventory while providing the same "look
and feel" to all users.
Interactive Voice Response (IVR) Solutions
Interactive Voice Response (IVR) applications side-step issues of client delays,
dropped calls and staff utilization for repetitive, low-level tasks. They accomplish
this by automating a wide range of transactions and requests for information.
Activated via touch-tone telephone or by spoken commands, callers can self-serve
their way through even a complex hierarchy of options offered by the system.
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