Managed IT & Cybersecurity Services

Advent prices managed IT per user or per device: AdventCare PC and PC Secure+ per PC, Server Secure+ per server, with services like vCIO, firewall maintenance, and network maintenance added as needed. We don't publish list pricing because every environment is different. Quotes follow a discovery meeting, plus an on-site visit when needed, so the number reflects what you actually have.

AdventCare PC covers the essentials: monitoring and management, endpoint and identity threat detection, Microsoft 365 backup, basic spam filtering, patching, and Help Desk support. PC Secure+ adds the security layer – advanced email security, multi-factor authentication, DNS filtering, a Zero Trust network agent, password management, security awareness training, dark web monitoring, vulnerability scanning, and cloud continuity for PC backup. If you handle sensitive data or fill out cyber insurance questionnaires, start with PC Secure+.

Response targets depend on your service agreement and the issue's priority, and customers with a support agreement are first in line under an SLA. During business hours, call or email the Help Desk and someone will pick up; if the fix requires hands-on hardware, a technician comes on-site. Proactive monitoring also catches many problems before anyone has to call.

Yes. Our technicians cover Pittsburgh and its suburbs, north through Erie County, Northeast Ohio into Cleveland, Western New York into Buffalo, West Virginia, and the Tampa Bay area. Most managed IT work – monitoring, patching, troubleshooting, security response – happens remotely, which is how we support customer sites across the continental U.S., Canada, and Europe.

Yes. That's co-managed IT, and it works for any size team, especially small IT departments. We back up your staff with our monitoring and security tools, Help Desk coverage, and project help, so your people can focus on the work only they can do. It's priced per device, or as a block of hours when full managed services aren't necessary.

It shouldn't. We plan the transition around your schedule: assess your environment, map dependencies, configure and test new services while your current setup keeps running, then cut over in one to three days with our team on hand. In many cases, we work alongside your current vendors during the handoff rather than forcing a hard stop.

Our Help Desk runs Monday through Friday, 8 a.m. to 5 p.m. After-hours support is available as an add-on: call the same number, (724) 916-2500, and our answering service reaches the on-call technician. Servers on AdventCare Server Secure+ are monitored around the clock by a security operations center either way.